Our Terms and Conditions, Gokurban.com - GoKurban

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy govern Kurban Travel's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The terms "GoKurban", " Kurban Travel" us” or” we” refer to the owner of the website whose registered office is in Al Sayegh Building, Office 302, Oud Metha, Dubai, UAE. The term “you” refers to the user or the viewer of the website. 

The use of this website is subject to the following terms and conditions

  • United Arab of Emirates is our country of domicile.
  • The content of the pages of this website is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
  • Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE. 
  • The following general terms and conditions apply, however regional circumstances and regulations, contractual obligations to suppliers, and matters relating to location, product type and supply logistics may cause these to be varied slightly for specific products, or specific destinations.
  • Travel arrangements and prices detailed on our web sites are provided and coordinated by Kurban Travel Services LLC
  • Kurban Travel has taken due care and responsibility to verify and check all information on our website as at the time of compilation, however, as this information is supplied by the relevant accommodation & tour/cruise operators in our brochures, it accepts no responsibility for any inaccuracy or misdescription contained in the publications.
  • Sales of services as contained in our publications are made by Kurban Travel only as agent for the person, business or company providing the services. The standards of accommodation and other services chosen are based on various factors, which are generally accepted as indicative of a certain class.
  • Kurban Travel does not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of those service providers in connections with your convention pursuant to a contract between them and yourselves and over whom we have no direct control. We do not accept liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents to or failure of machinery or equipment or industrial action.
  • Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website. 
  • https://www.gokurban.com/will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
  • It is essential that you check with us, or your travel agent, for any changes or variations to the information shown on our website. This will allow us to advise you, or your agent, of any such changes that we are aware of either before you book your holiday, or prior to your departure.

Rates and Price Variations

We reserve the right to vary prices and rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you are required to pay the increase when notified by us or you may cancel the booking which may result in cancellation fees. We are not liable in any way if any increase occurs. Rates quoted are appropriate to the particular product at the time of quoting and these rates may change prior to the travel date. All prices are subject to availability and can be withdrawn or varied without notice.

Bookings made less than 21 days prior to travel

Bookings made within 21 days of travel must provide a credit card guarantee at the time of booking.

Full Settlement

Full settlement must be paid immediately when requested 21 days prior to travel date.Full settlement must be paid immediately when requested prior to travel date. No vouchers will be issued until final payment is received in our office. Final payment conditions for certain accommodation and tour products may vary, these are shown on the individual pages. We will advise you in writing of these conditions at the time of booking. Please note the final payment may vary from the original booking price or quote if the product is subject to exchange rate fluctuations or price rises by wholesalers or other suppliers.

Card Fees

Please note that a card fee will be applied automatically to credit card payment amounts 2.75% - MasterCard, Visa. This fee covers a range of costs associated with processing bookings paid for by credit card including the merchant fees of the various credit card companies, payment processing costs, administration costs, the cost of maintaining IT systems used for payment security to minimize credit card fraud, credit card chargebacks and associated fees. Payments made by direct deposit do not attract any fees.

Payment Processing Terms & Conditions:

  • By providing your credit card details and accepting our Terms & Conditions, you authorize Kurban Travel to arrange for funds to be debited from your nominated credit card, in accordance with the terms & conditions of the Direct Debit Request Service Agreement as amended from time to time.
  • Your bank or credit card provider may apply currency conversion fees. Credit Cards are required to secure bookings if you are travelling within 14 days.
  • Multiple transaction may result in multiple postings to the cardholder’s monthly statement.

Standard Cancellation Policy:

  • All Bookings cancelled inside 21 days prior to travel are non-refundable.
  • MasterCard and Visa refunds the credit card fee.
  • Cancellations must be in writing and should be addressed to the consultant handling the booking.
  • If a credit has been approved it is valid for 6 months from the date the cancellation was made.

Flight Cancellation Policy:

  • Flights booked on this website are governed by the terms and conditions of the airfare you purchased and are determined by the Airline.
  • In some cases, airfares are fully non-refundable and non-transferable.
  • Airline charges or part or full cancellation fees may apply to your particular airfare.
  • A Travel Consultant will help you wherever possible within these terms and conditions.

Special Cancellation Conditions

Accommodation and tour products will apply additional cancellation charges. These cancellation conditions and costs are located under the pricing on the individual pages and will be clearly advised to you in writing at time of booking.

Amendment Fees

Any amendments made to confirmed bookings will incur a fee; The fees are charged per amendment. This is in addition to any fees that may be charged by the supplier or airline.

Credit Card Chargeback Fees

Any fees charged to Kurban Travel by our credit card payment provider arising from a chargeback or a disputed charge on the cardholder's credit card will be charged to the cardholder. This fee is non-refundable.

Change Of Itinerary After Holiday Has Commenced

Any alteration or cancellation of services after your holiday has commenced can incur penalties. There is no refund for unused services.


All refund requests must be in writing, and made direct to us. Claims must be made within 7 days of completion of travel arrangements. Refunds will not be made for bookings cancelled due to inclement weather or illness. These must be claimed through your travel Insurance. A $50 processing fee applies to all approved refunds. No refunds will be made for services once travel arrangements have commenced. No guarantee is provided or warranted that any refund will be available.

Refunds will be done only through the Original Mode of Payment.

Reporting of Incidents

Any abnormal incidents including injuries, service problems, cancellation of a service or dissatisfaction must be reported to Kurban Travel during the event to allow us an opportunity to rectify the situation or provide assistance.

Validity of Rates

Prices are valid for the indicated dates.


All rates are quoted in US Dollars, or as otherwise indicated.

Children's Rates

Child costs are based on sharing a room with adults and using existing bedding. Costs for additional bedding are available on request.

Payment Options

Kurban Travel offers a secure server for your credit card payments. Alternatively, you can fax through your credit card details to us, or make a direct deposit. Please visit our payments page for more details.

Travel Insurance

It is extremely important to have Travel Insurance. The insurance shall indemnify the party in case of irrecoverable deposits, advance payment and other listed charges paid to cover the trip and accommodation, as long as it abides by the following:

  •  War, events of terrorism, political unrest and medical reasons are excluded from the cover
  • Travel costs will be reimbursed to the family, should the traveler unfortunately pass away prior to the trip.
  • Travel costs will be reimbursed in cases where the traveler or any of their immediate family (spouse or children) is faced an accidental medical emergency.
  • Conditional cover: the amount that will be covered will be indemnified when the cancelation of the trip occurs will be the balance of the refunded ticket in whoever portion it was settled, along with the balance settled to cover cruises or hotel stays.
  • Kurban Travel and the insurance provider will not be held liable for the following claims and situations:
  • If a condition or a set circumstance was known at the time the traveler booked the package and it affected the cover charges as well as reasonably affected the cancellation or curtailment of the user’s trip
  • Lack of reasonable care while transferring and touring abroad
  • If the fee covers more than a few people and totals 25,000 USD or over


Accommodation is as specified in the accommodation section of our web sites. All costs are shown in US dollars, unless otherwise stated. We reserve the right to offer alternative accommodation of a similar standard in the case the accommodation operator overbooks their property or for any reason beyond our control. All rates are subject to change without notice. Not all properties provide instant availability and in these cases Kurban Travel checks availability once the booking request is recieved.


Airfares show instant availability and fares at the time of quoting however we will not proceed with booking flights until your payment has been settled.  

Check In / Check Out Times

These vary according to hotel. Generally your accommodation check in is 2pm and check out 12am. Please note that most properties will require a credit card authorization on check-in and may need to see photo identification. 

Group And Incentive Travel

  • As groups and conferences rates are special contracted rates, they have different terms and conditions to standard holidays. If you are booking a group or incentive, please send your enquiry to info@gokurban.com
  • All maps, photographs, illustrations and computer based graphics are included for general purposes only and are not always indicative of the subject matter. Hotel room photographs (graphics) may not be specific to the actual room occupied. Maps are not to scale.


All quotations are subject to availability of services quoted and are not guaranteed until the booking is confirmed and deposit received. Quotes are valid for 24 hours from issue date.

Inclusions and Exclusions

  • Prices DO Include: Accommodation, transfers, tours/cruises, car hire, government taxes and any other inclusions as specified in writing on the relevant web pages for each suppliers product.
  • Prices DO NOT Include: Any costs incurred en route to and from the destination, meals (unless specified), beverages, telephone calls, items of a personal nature, and personal services not specified as being included in costs on the relevant packages.



The purchase of any package or service from Kurban Travel Services represents a contractual agreement between the buyer of the package and Kurban Travel. They buyer fully accepts Kurban Travel Services terms and conditions.

In order to proceed with your booking, a photocopy of your passport is needed at the time of booking along with 250USD down payment and cost of visa if required. Balance to be settled 15 days prior to departure.

Mode Of Payment

Kurban Travel Services accepts the following payment methods: Cheques, Bank Transfer, Visa Master Card and American Express Credit Card, and Western Union.


Kurban Travel Services S.A.R.L. is considered as a re-seller agent for suppliers in regard to all travel-related services. Kurban Travel Services S.A.R.L. therefore, shall not be held liable for breach of contract, careless actions or omissions of any kind, whether intentional or unintentional on behalf of such suppliers which might result in any loss, damage, delay, or injury to you and/or your travel companions or group members outside of the contractual insurance policy provided by Kurban Travel Services S.A.R.L.

Cash or cheque: No Charges
Visa Card, Master Card, Authorization Letter: 2% Bank Charges American Express, Online Payment: 3% Bank Charges Western Union: according to the amount transferred


Once a booking is done, it is immediately processed in order to ensure that the requested booking is properly done. Any modification done by the buyer will result in an extra fee of 25 USD per person.

Cancellation & Cancellation Fees

The Down payment of 250 USD is non-refundable. Full payment is required 15 days prior to departure.
Cancellation 15 days prior to departure will result in the non-refund of the entire amount settled beforehand.
Any amendment in the booking in regard to client name, travel dates, hotel and room types will be done at an extra charge.

Refund Process

No cash refunds are made. Funding are either by Cheque, or Credit Card.
Cheque refunds require 1 to 2 weeks processing time & Credit card refunds require 1 to 2 weeks processing time.


In case of visa rejection, above penalties apply even if the visa is handled by Kurban Travel services.


In case of visa rejection, above penalties apply even if the visa is handled by Kurban Travel services.