FAQ’s, Gokurban.com - GoKurban


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What is the difference between "non-refundable" and "free cancellation" hotel policies?

A non-refundable policy means that a fee will apply if you decide to cancel or make changes to your booking. This fee is mentioned in the room conditions and in your confirmation.

Free cancellation means you can change or cancel your booking free of fees, if done within time period set by the hotel. This is written in the room conditions and in your confirmation.

What's the difference between a double room and a twin room?

A Double Room has one double bed and a Twin Room has 2 single beds. If a room is called Double/Twin, it can be set up for either type. 

Can I search for accommodation by price?

Once you’ve searched for a destination with your travel dates and entered the dates of your stay, you will be able to filter the results by starting price.

Where can I find the contact information for the property?

If you have a question about a property before booking, please check the information of that property on our website. Once you've booked, you can see the property’s contact details in your online booking confirmation.

How do I know if the hotel is suitable for families?

When entering your destination in the search box, you can select the number of rooms you'd like, along with the number of adults and/or children that will need to be accommodated. The results shown will be limited to those that match your specific requirements.

Where is the hotel’s location?

Every listed property on GoKurban has a link to Google maps. By following the link you will see where the hotel is located. Once you make a reservation, your confirmation email will also contain a link that allows you to map your route to the property.

How do I find hotels that are only available on the dates I want to stay?

To see only the properties that are available on your chosen dates, just specify the check-in and check-out dates before you start searching. That way you’ll only see results with availability on the dates of your stay.

How much will the hotel booking cost?

Once you enter the dates of your stay, the rates will be clearly displayed along with the available room types.