The Hotel is situated on the coast of the Yucatan peninsula, the hotel is located by one of the world's most picturesque beaches, close to the beautiful white sandy beaches of the Caribbean Sea in the hotel zone, and 10 minutes from the sea and Plaza Kukulkan. Various shopping venues are located about 1 km from the hotel and nightspots are some 25 minutes away by public transport. The bus station is approximately 30 minutes’ drive from the establishment.
The hotel was built in 2012. The hotel features 495 accommodation units. A lobby and a reception are available to guests. The upper floors are easily accessible using the lift. Amenities include a safe and currency exchange facilities. Internet access and wireless internet access are available in the public areas. Gastronomic options offered by the hotel include a restaurant, a dining area, a breakfast room, a café, a bar and a pub. Guests can buy holiday mementos from the souvenir shop. Shopping facilities are available. Children can have fun playing in the garden. A playroom is also among the amenities at the hotel. Guests travelling in their own vehicles can make use of the available parking spaces. Bicycles can be left in the bicycle storage area. Additional services include car hire, medical assistance, room service, a laundry and a hairdressing salon. In addition, a conference room and a business centre are also available.
All rooms feature air conditioning and a bathroom. Bathrooms with wheelchair access can also be booked. Most accommodation units additionally feature a balcony or a terrace. Many of the rooms also offer a sea view, adding to the ambience. Each accommodation unit features a double bed, a queen-size bed or a king-size bed. A safe and a minibar also feature. The rooms offer a range of amenities, including tea and coffee making equipment. An ironing set is also available to guests. Each accommodation unit offers internet access, a telephone, a TV, a radio, an alarm clock and wireless internet access. Guests will also find slippers provided. Some of the accommodation units are wheelchair-accessible. Each of the bathrooms features a shower, a hairdryer and bathrobes.
The hotel offers an outdoor pool. A sun terrace, sun loungers and parasols are available. The hot tub offers revitalisation. There is also a poolside snack bar. The hotel offers a very extensive outdoor sport and leisure programme, which includes cycling/mountain biking, beach volleyball, volleyball and basketball. For a fee, golf and fishing can also be enjoyed. A wide range of sports are available, including watersports such as kayaking, snorkelling, diving and aquafit, or for a fee, windsurfing. A gym, table tennis and yoga are some of the sports and leisure options available at the hotel. The hotel features a range of wellness options, including a spa, a sauna, a beauty salon and massage treatments. In addition, a steam bath is available to guests for a fee. An entertainment programme, an entertainment programme for adults and live music provide guests with recreational options during their free time.
The hotel offers a wide range of bookable meals and board options, including breakfast, lunch, dinner, full board and All-inclusive. Special meals, including special dietary cuisine, are available. In addition, special deals and snacks are available. Drinks are included for guests. Alcohol-free drinks and alcoholic drinks are served at the establishment.
All major credit cards, including American Express, VISA and MasterCard, are accepted for payment.