The hotel in typically bright Caribbean-Mexican style was renovated in 2004 and has a total of 440 rooms. This air-conditioned establishment has a foyer with 24-hour reception desk, a hotel safe, lifts, a cloakroom and a currency exchange facility. Guests may also take advantage of the shops, hairdressing salon, the business, event and conference rooms for 50-800 persons, a public Internet connection with W-LAN access, a games room, bicycle and car rental, a travel agency, a wedding service, room service, and a launderette facility. Additionally, there is a wide selection of restaurants such as the Agave serving Mexican food, the Barcelona, the Chez Isabelle with French cuisine, the Lobster House, the lighter Orégano, the Sands Grill Beach with a view of the sea, the Spice serving Oriental food, the Grill and the Toscana where guests may enjoy Italian food. Furthermore, the hotel has 10 bars and cafes: The Blue Pool Bar, the Café Kafé, the Chill out Lounge on the Beach, the Cielo Beach Bar, the Habana Cigar Lounge, the Lobby Bar, the Martini Lobby Lounge with various Martini drinks on offer, the Revive Spa Bar, the Sol Pool Bar und the Stars Bar with its nightly entertainment programme. Children are not welcomed in the hotel. A number of rooms are accessible to wheelchair users.